Shipping policy
HZN Apparel Shipping Policy
Effective Date: 2026-01-08
At HZN Apparel, we are committed to delivering premium, in-house printed apparel efficiently. This shipping policy explains our timelines and procedures to ensure a smooth delivery experience for all Canadian customers.
1. Processing Times
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Most orders are processed within 2 business days.
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Some items may take additional time depending on stock location.
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Processing time is the period it takes to print, pack, and prepare your order for shipping.
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Once your order ships, you will receive a tracking number.
2. Shipping Costs and Options
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Flat rate shipping: $15 for orders under $100 (Canada only, standard areas).
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Free shipping: For orders $100 or more (Canada only, standard areas).
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Remote or rural locations: Some areas may incur additional shipping fees.
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The extra cost will be calculated after your order is placed.
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You will be notified by email and given the option to approve or cancel before the order ships.
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3. Delivery Estimates
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Domestic (Canada) delivery typically takes 3–6 business days after processing.
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Total time from order placement to delivery is approximately 5–8 business days for most orders.
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Delivery times may vary due to weather, carrier delays, or stock location differences.
4. Tracking Information
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A tracking number will be provided once your order ships.
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You can use it to monitor your delivery through the carrier’s website.
5. Undeliverable Packages
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If a package is returned due to an incorrect or incomplete address, the customer is responsible for additional shipping fees.
6. Lost or Damaged Packages
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Lost packages: Please report within 30 days of the estimated delivery date.
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Damaged items: Email will.hazen@hznapparel.ca with a detailed description and photos for resolution.