Refund policy

HZN Apparel Return & Refund Policy

Effective Date: 2026-01-08

At HZN Apparel, we take pride in delivering high-quality, in-house printed apparel. Each product is made to order and tailored to your preferences. Due to the custom nature of our products, this return and refund policy is designed to ensure fairness while addressing legitimate concerns.

1. Eligibility for Returns and Refunds

Defective or Damaged Items

  • If your item arrives defective, damaged, or incorrectly customized (our error in design, size, or text), we will replace or refund the item.

  • Claims must be submitted within 30 days of delivery.

  • Proof required: Include detailed photos to validate the claim.

Lost or Misdelivered Orders

  • If your order is lost in transit or delivered incorrectly due to our error, we will issue a replacement or refund.

  • Claims must be submitted within 30 days of the estimated delivery date.

2. Non-Refundable Cases

  • Errors caused by incorrect information provided by the customer (e.g., wrong size, spelling, or address).

  • Buyer’s remorse or changes of mind.

  • Items that are worn, washed, or used.

3. Size Issues

  • We do not offer refunds or exchanges for size errors caused by incorrect customer selection.

  • Recommendation: Review our detailed size chart before ordering to ensure the right fit.

4. Return Process

  1. Email will.hazen@hznapparel.ca within the eligibility timeframe.

  2. Include:

    • Order number

    • Description of the problem

    • Photos (if applicable)

  3. Once approved, we will provide instructions for:

    • Returning the item (if necessary)

    • Issuing a replacement

5. Refund Process

  • Approved refunds are processed to the original payment method within 7–10 business days of approval.

  • Shipping fees are non-refundable, unless the return is due to our error.

6. Contact Us

  • Questions or concerns? Email will.hazen@hznapparel.ca.

  • We value your satisfaction and aim to resolve any issues promptly and professionally.